These terms apply to all coaching services offered by Source & Soul, including private coaching, group coaching programmes, and structured coaching courses.
By booking or enrolling in any coaching service, you agree to the following:
1. Payments
All coaching sessions and programmes must be paid in full prior to the start date unless a payment plan has been agreed.
Where a payment plan is in place, all instalments must be completed in accordance with the agreed schedule.
Failure to complete payments may result in suspension of access to sessions, programme materials, and community spaces until the account is brought up to date.
All agreed payments remain due in full regardless of participation.
2. Refund Policy
Due to the nature of coaching and immediate access to programme materials, all payments are non-refundable once the programme or coaching period has commenced.
Where a cooling-off period is offered, this will be clearly stated at the point of purchase.
After this period, no refunds will be issued.
Missed sessions without appropriate notice may be forfeited.
3. Scheduling & Attendance
Private coaching sessions will be arranged at mutually agreed times.
A minimum of 24 hours’ notice is required to reschedule a session.
Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be forfeited.
For group coaching programmes, live sessions will take place at scheduled times. Replays may be provided where possible, however attendance is encouraged.
4. Participation & Personal Responsibility
Coaching is a collaborative process designed to support personal development, self-awareness, and growth.
By participating, you acknowledge that:
you are fully responsible for your own decisions, actions, and results
you are engaging voluntarily
no specific outcomes or results are guaranteed
Your experience will depend on your level of engagement, honesty, and willingness to apply what is shared.
5. Emotional Wellbeing
Coaching may involve personal reflection, emotional processing, and exploration of patterns and behaviours.
By participating, you acknowledge that this work can bring up emotional responses and agree to take full responsibility for your own wellbeing throughout the process.
6. Coaching Scope
Coaching services are intended to support personal growth and development.
They are not a substitute for medical, psychological, or psychiatric care.
If you are experiencing significant mental health concerns, you are encouraged to seek appropriate support from a qualified professional.
7. Confidentiality
All information shared within private coaching sessions will be treated as confidential.
Within group coaching programmes, participants are expected to respect the privacy of others and maintain confidentiality regarding personal information shared within the group.
8. Programme Materials & Intellectual Property
All materials provided, including videos, audio recordings, workbooks, and written content, remain the intellectual property of Source & Soul.
Materials are for personal use only and must not be copied, reproduced, distributed, or shared without written permission.
9. Access to Programme Content
Access to digital materials and online portals will be provided for the duration stated at the time of purchase.
Access periods may vary depending on the programme.
Source & Soul reserves the right to update or modify programme materials where appropriate.
10. Right to Refuse or Remove Access
I reserve the right to refuse or remove access to coaching sessions, programmes, or community spaces if behaviour is deemed inappropriate, disruptive, or not aligned with the integrity of the space.
No refunds will be issued in such cases.
11. Liability
By participating in coaching services, you acknowledge that you are responsible for your own wellbeing and decisions.
Source & Soul accepts no liability for any personal, professional, or financial decisions made as a result of participation in coaching sessions or programmes.
12. Data Protection & Communication
Personal information will be stored securely and used only for the purpose of delivering coaching services and relevant communication.
Marketing emails will only be sent if you have opted in, and you may unsubscribe at any time.
13. Contact
If you have any questions regarding these terms, please contact:
Source & Soul